Refund & Return Policy
REFUND & RETURN POLICY
Last Updated: September 17, 2026
At Aas Pass Organics, we take product quality, food safety, and hygiene seriously. Since our products are food and consumable items, returns and refunds are accepted only in specific circumstances described below.
1. ELIGIBLE CASES FOR REPLACEMENT
A replacement may be provided if:
• The product arrives damaged, broken, leaked, or physically compromised during delivery.
• The package or product appears tampered with.
• You receive a product different from the one you ordered.
All claims are subject to verification by Aas Pass Organics.
2. 24-HOUR CLAIM PERIOD
Any claim for a damaged, leaked, broken, tampered, or incorrect product must be reported within 24 hours of delivery.
Claims submitted after this period may not be eligible for replacement or refund.
3. UNBOXING VIDEO REQUIREMENT
For a damage, leakage, breakage, tampering, or wrong-product claim, the customer must provide one continuous and unedited unboxing video.
The video should:
• Clearly show the sealed package before opening.
• Show the package being opened.
• Clearly show the product and its condition after opening.
• Allow us to verify the issue and the condition of the package/product.
Customers may also be asked to provide clear photographs or other information required to verify the claim.
Claims without sufficient evidence may not be eligible for replacement or refund.
4. DAMAGED PRODUCTS
If a product is verified to have arrived damaged, broken, leaked, or otherwise physically compromised during delivery, Aas Pass Organics will generally provide a replacement, subject to product availability.
The damaged product does not need to be returned. Once the claim has been verified, the customer may dispose of the damaged product safely.
If a replacement cannot reasonably be provided because the relevant product is unavailable, a refund for the affected product may be issued.
5. WRONG PRODUCT RECEIVED
If you receive a product different from the product you ordered, please contact us within 24 hours of delivery and provide the required unboxing video and supporting information.
If the claim is verified, we will arrange a replacement.
The incorrectly delivered product must be returned to Aas Pass Organics when requested. Return arrangements and applicable shipping costs will be communicated to the customer based on the circumstances of the case.
If the correct replacement cannot be provided, a refund for the affected product may be issued.
6. NO CHANGE-OF-MIND RETURNS OR REFUNDS
Because our products are food and consumable items, we do not accept returns or provide refunds simply because a customer:
• Changes their mind after delivery.
• No longer wants the product.
• Does not like the product.
• Ordered the product by mistake.
This restriction is intended to help us maintain appropriate food safety and hygiene standards.
7. REFUND AMOUNT
Where an approved refund is applicable because a replacement cannot be provided, the refund will generally be limited to the value of the affected product.
Other products included in the same order will not be refunded unless they are separately eligible under this policy.
8. REFUND METHOD
Approved refunds will be processed to the original payment method used for the order.
The time required for the refund to appear in the customer's account may vary depending on the payment gateway, bank, or financial institution.
9. REPLACEMENT SHIPPING COSTS
For approved replacement requests, responsibility for applicable shipping or delivery charges will be determined based on the circumstances of the case.
Where the issue is attributable to Aas Pass Organics or the wrong product was supplied, Aas Pass Organics may bear the applicable replacement shipping costs.
10. VERIFICATION OF CLAIMS
All replacement and refund requests are subject to verification.
Aas Pass Organics may request additional photographs, videos, order details, packaging information, or other reasonable evidence to verify a claim.
Providing false, misleading, altered, or fraudulent information may result in the rejection of a claim.
11. FOOD SAFETY AND HYGIENE
For food and consumable products, we generally do not accept products back after delivery unless a return is specifically requested by Aas Pass Organics for verification or resolution of an eligible issue.
Customers should not consume a product if it appears damaged, leaked, tampered with, or otherwise unsafe.
12. PRODUCTS WITH MINOR VARIATIONS
Natural food products may sometimes have variations in colour, texture, aroma, consistency, or appearance due to natural ingredients, seasonal conditions, processing, or storage conditions.
Such natural variations do not automatically qualify as a defect or grounds for return or refund.
13. HOW TO CONTACT US
To report an eligible issue, please contact us within 24 hours of delivery.
Email: support@aaspassorganics.com
Phone: 9389524019 / 6398918467
Address:
Aas Pass Organics
262529, Gurna
Pithoragarh, Uttarakhand
India
Please include your order number, a description of the issue, and the required unboxing video and photographs where applicable.
14. CHANGES TO THIS POLICY
Aas Pass Organics may update or modify this Refund & Return Policy from time to time. Any changes will be effective when the updated policy is published on our website.
15. LEGAL RIGHTS
Nothing in this policy is intended to limit or exclude any consumer rights, remedies, or protections that cannot legally be excluded under applicable Indian law.