Shipping Policy
SHIPPING POLICY
Last Updated: September 17, 2026
At Aas Pass Organics, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains our order processing, delivery timelines, shipping charges, and procedures for delayed deliveries.
1. SHIPPING DESTINATION
We currently ship orders **within India only**.
We do not currently offer international shipping.
2. ORDER PROCESSING & DISPATCH
Orders are generally processed and dispatched within **1–3 business days** after successful order confirmation and payment.
Orders may take additional time to process in circumstances such as:
• High order volumes
• Public holidays
• Unexpected operational issues
• Product availability issues
• Events beyond our reasonable control
If there is a significant delay in dispatch, we may contact the customer using the contact information provided with the order.
3. DELIVERY TIME
After dispatch, orders are generally expected to be delivered within **3–10 business days**.
Delivery times are estimates and may vary depending on:
• Delivery location
• Courier service availability
• Weather conditions
• Public holidays
• Regional restrictions
• Transportation delays
• Other circumstances beyond our reasonable control
The estimated delivery period does not constitute a guaranteed delivery date.
4. SHIPPING CHARGES
We offer **free shipping on orders of ₹999 or more**.
For orders below ₹999, applicable shipping charges will be calculated and displayed during checkout before the order is placed.
5. SHIPPING PARTNERS
Orders may be delivered through third-party courier companies or shipping aggregators selected by Aas Pass Organics.
Once an order has been handed over to the shipping provider, delivery is also subject to the courier's operational processes and service conditions.
6. TRACKING INFORMATION
Where tracking is available, tracking details may be shared with the customer through the contact information provided at checkout.
Tracking information may take some time to become active after the order has been dispatched.
7. DELIVERY DELAYS
If your order has not been delivered within the estimated delivery period, please contact us.
We will review the shipment status and, where appropriate, follow up with the relevant courier or shipping provider.
Any resolution for a significantly delayed, lost, or otherwise affected shipment will be handled **case-by-case**, depending on the circumstances and the information available from the shipping provider.
A delivery delay does not automatically qualify for a refund.
8. INCORRECT OR INCOMPLETE DELIVERY ADDRESS
Customers are responsible for providing an accurate and complete delivery address, including the correct PIN code and contact number.
If an order cannot be delivered because of an incorrect, incomplete, or insufficient address provided by the customer, additional shipping or re-delivery charges may apply.
9. FAILED OR REFUSED DELIVERY
If a customer refuses delivery or an order is returned to us because the customer was unavailable, provided an incorrect address, or otherwise failed to receive the shipment, we may contact the customer to determine the next steps.
Any applicable re-shipping charges may be payable by the customer.
Any refund, where applicable, will be considered based on the circumstances of the case and applicable shipping or return costs.
10. DAMAGED PACKAGES
If a package appears visibly damaged, leaking, broken, or tampered with at the time of delivery, customers should document the condition and follow the requirements described in our Refund & Return Policy.
For eligible damage claims, a **continuous, unedited unboxing video** showing the sealed package, opening of the package, and condition of the product is required.
Please report such issues within **24 hours of delivery**.
11. DELIVERY ATTEMPTS
Courier companies may make one or more delivery attempts depending on their operational policies and the destination.
Customers should ensure that someone is available to receive the shipment and that the provided phone number remains reachable during the delivery period.
12. NATURAL OR UNEXPECTED DELAYS
Aas Pass Organics is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:
• Severe weather
• Natural disasters
• Transportation disruptions
• Strikes or labour disruptions
• Government restrictions
• Public emergencies
• Courier operational issues
• Other unforeseen circumstances
We will make reasonable efforts to assist customers in resolving shipment-related issues.
13. CONTACT US
For questions regarding shipping or the status of your order, please contact us:
Email: support@aaspassorganics.com
Phone: 9389524019 / 6398918467
Address:
Aas Pass Organics
262529, Gurna
Pithoragarh, Uttarakhand
India
Please keep your order number available when contacting us regarding a shipment.
14. CHANGES TO THIS POLICY
Aas Pass Organics may update or modify this Shipping Policy from time to time. Any changes will become effective when the updated policy is published on our website.
15. LEGAL RIGHTS
Nothing in this Shipping Policy is intended to limit or exclude any consumer rights, remedies, or protections that cannot legally be excluded under applicable Indian law.