Terms & Conditions
TERMS & CONDITIONS
Last Updated: September 17, 2026
Effective Date: September 17, 2026
Website: https://aaspassorganics.com/
Business Name: Aas Pass Organics
Business Structure: Sole Proprietorship
Email: support@aaspassorganics.com
Phone: 9389524019 / 6398918467
Address: 262529, Gurna, Pithoragarh, Uttarakhand, India
1. INTRODUCTION
Welcome to Aas Pass Organics.
These Terms & Conditions ("Terms") govern your access to and use of https://aaspassorganics.com/ (the "Website") and your purchase of products from Aas Pass Organics ("Aas Pass Organics", "we", "us", or "our").
By accessing the Website, creating an account, placing an order, or purchasing our products, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use the Website or place an order.
2. ELIGIBILITY
You must have the legal capacity to enter into a binding contract under applicable law to place an order through our Website.
If you are a minor or otherwise legally unable to enter into a contract, you may use the Website or place an order only with the involvement and permission of your parent or legal guardian where required by law.
By using the Website, you confirm that the information you provide is accurate and that you have the legal authority to use the Website and purchase products.
3. ABOUT OUR PRODUCTS
Aas Pass Organics sells food and consumable products, including products such as honey, ghee, spices, turmeric, coriander, bee pollen, tea, and other products that may be added to our Website from time to time.
Product descriptions, ingredients, nutritional information, usage information, product specifications, and other product details are provided for general informational purposes.
Product information may be updated from time to time.
Customers should always check the product packaging and label for the most current information before using or consuming a product.
4. PRODUCT IMAGES AND APPEARANCE
We make reasonable efforts to display our products and images accurately.
However, actual product colour, appearance, packaging, labelling, or presentation may vary slightly from images displayed on the Website due to:
- Device or screen settings
- Lighting and photography conditions
- Manufacturing or packaging updates
- Product batches
- Changes in packaging or design
Such variations do not necessarily constitute a product defect.
5. PRICES AND TAXES
All product prices displayed on the Website are in Indian Rupees (INR/₹).
Unless otherwise stated, displayed prices include applicable taxes and GST.
We reserve the right to change product prices, offers, discounts, product specifications, and availability at any time.
However, changes made after an order has been accepted and confirmed will not affect the agreed price of that order, except where required or permitted by applicable law.
6. PRODUCT AVAILABILITY
All products are subject to availability.
Although we make reasonable efforts to maintain accurate stock information, a product may occasionally become unavailable due to inventory errors, supply issues, or other circumstances.
If we are unable to fulfil an accepted order because the product is unavailable, we may contact you and cancel the affected order or portion of the order.
Where payment has already been received for a cancelled order, an applicable refund will be issued.
7. CUSTOMER ACCOUNT
Customers may create and access an account using their registered phone number and applicable authentication or OTP system.
You are responsible for:
- Providing accurate information
- Keeping your account information up to date
- Protecting access to your account
- Not sharing authentication information with unauthorised persons
- Not using another person's account without permission
You must notify us if you believe your account has been accessed or used without authorisation.
We may restrict, suspend, or terminate an account where reasonably necessary because of suspected fraud, abuse, security concerns, unlawful activity, or violation of these Terms, subject to applicable law.
8. ORDER PLACEMENT
When you place an order through the Website, you are submitting a request to purchase the selected products.
After successful payment, your order will be received by us for processing.
An order will be considered accepted and confirmed when we provide an order confirmation or otherwise accept the order for fulfilment.
We reserve the right to decline or cancel an order in circumstances described in these Terms.
9. PAYMENT
Online payments are currently processed through Razorpay.
You may be required to provide information necessary to complete your payment.
Payment information may be processed by Razorpay and other relevant payment service providers in accordance with their applicable terms and privacy policies.
We currently do not offer Cash on Delivery unless expressly stated on the Website.
An order may not be processed until successful payment confirmation is received, where applicable.
10. ORDER CANCELLATION BY THE CUSTOMER
Customers may request cancellation of an order before the order has been dispatched.
Once an order has been dispatched, cancellation will generally not be available.
If a cancellation request is accepted before dispatch, the applicable refund will be processed in accordance with our Refund & Return Policy and applicable law.
We cannot guarantee cancellation requests received after an order has entered the dispatch or fulfilment process.
11. ORDER CANCELLATION BY AAS PASS ORGANICS
We reserve the right to cancel or decline an order where reasonably necessary, including in situations involving:
- Product unavailability
- Incorrect or inaccurate pricing
- Incorrect product information
- Payment problems
- Incorrect or incomplete delivery information
- Suspected fraudulent or unauthorised transactions
- Technical or system errors
- Duplicate or abusive orders
- Violation of these Terms
- Circumstances beyond our reasonable control
If payment has already been received for an order that we cancel, an applicable refund will be issued in accordance with applicable law and our Refund & Return Policy.
12. SHIPPING AND DELIVERY
We currently provide delivery within India.
Orders are generally delivered within approximately 3–10 business days after dispatch.
Delivery times are estimates and may vary depending on:
- Delivery location
- Courier or logistics provider
- Weather conditions
- Public holidays
- Natural events
- Transportation issues
- Remote-area delivery conditions
- Operational delays
- Circumstances beyond our reasonable control
A delay in delivery does not automatically entitle a customer to a refund or cancellation where the delay is caused by circumstances beyond our reasonable control, subject to applicable law.
13. SHIPPING CHARGES
Orders with a total order value of ₹999 or more are eligible for free shipping.
Orders below ₹999 may be subject to applicable shipping charges.
Any applicable shipping charges will be displayed during checkout or otherwise communicated before completion of the purchase.
14. DELIVERY ADDRESS
Customers are responsible for providing accurate and complete delivery information.
This may include:
- Full name
- Complete address
- Correct PIN code
- Valid phone number
- Any other information reasonably required for delivery
Aas Pass Organics is not responsible for delivery failure caused by incorrect, incomplete, or inaccurate information provided by the customer.
If an order needs to be re-shipped because of an incorrect or incomplete address or other customer-provided information, applicable re-shipping charges may be charged to the customer.
15. FAILED DELIVERY OR REFUSED DELIVERY
If a customer refuses to accept a delivery, is unavailable to receive the order, or delivery fails due to circumstances attributable to the customer, applicable return, shipping, or re-shipping charges may be deducted from any eligible refund.
If the customer requests re-delivery, additional shipping charges may apply.
Refunds, where applicable, will be handled in accordance with our Refund & Return Policy and applicable law.
16. DAMAGED, LEAKED, TAMPERED, WRONG, OR MISSING PRODUCTS
If you receive a product that is:
- Damaged
- Leaking
- Tampered with
- Incorrect
- Missing from the order
- Materially different from what was ordered
you should contact us within 24 hours of delivery.
Please provide relevant photographs, videos, packaging information, order details, and other information reasonably requested by us to investigate the issue.
After reviewing the matter, we may provide an appropriate remedy, which may include replacement, refund, or another resolution, subject to the circumstances and applicable law.
17. RETURNS OF FOOD AND CONSUMABLE PRODUCTS
Because our products are food and consumable products, returns are generally not accepted once the products have been delivered, for hygiene, safety, and quality-control reasons.
However, exceptions may apply where a customer receives:
- The wrong product
- A damaged product
- A leaking product
- A tampered product
- A defective product
- A materially incorrect product
- A product with another issue that is covered under applicable law
Any eligible return, replacement, or refund will be handled according to our Refund & Return Policy.
18. REFUNDS
Where a refund is approved, it will generally be processed through the original payment method used for the transaction.
Approved refunds are generally initiated within 5–7 business days.
The time required for the refunded amount to appear in the customer's account may depend on Razorpay, the customer's bank, card issuer, or other payment service provider.
Any deductions permitted under applicable law or our policies, including applicable shipping or return charges in eligible circumstances, may be made before processing a refund.
19. ALLERGIES AND DIETARY REQUIREMENTS
Customers are responsible for reviewing product labels, ingredients, allergen information, usage information, and other relevant product information before consuming any product.
Individuals with allergies, dietary restrictions, medical conditions, or other specific concerns should obtain appropriate professional advice before consuming a product.
Aas Pass Organics does not provide medical, nutritional, or healthcare advice through the Website unless expressly stated otherwise.
20. OFFERS, DISCOUNTS AND PROMOTIONS
From time to time, we may offer:
- Discount codes
- Promotional offers
- Bundle offers
- Free gifts
- Limited-time offers
- Other promotional campaigns
Promotional offers may have additional terms and conditions.
Unless expressly stated otherwise:
- Offers may be limited by time or stock availability.
- Multiple promotional offers may not be combined.
- Certain products may be excluded.
- Discount codes may have eligibility requirements.
- We may correct obvious errors in promotional pricing or offer information.
- Promotional offers may be withdrawn or modified where permitted by applicable law.
21. INTELLECTUAL PROPERTY
Unless otherwise stated, the Website and its original content, including:
- Aas Pass Organics branding
- Logos
- Product photographs
- Product descriptions
- Graphics
- Website designs
- Videos
- Text
- Other original materials
are owned by, controlled by, or used under appropriate rights by Aas Pass Organics or the relevant rights holder.
You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our protected content without appropriate permission.
Third-party materials, trademarks, or content remain the property of their respective owners.
22. CUSTOMER REVIEWS AND USER-GENERATED CONTENT
We may allow customers to submit reviews, ratings, photographs, videos, testimonials, comments, or other content.
By submitting content to Aas Pass Organics, you represent that:
- You have the right to submit the content.
- The content does not unlawfully infringe another person's rights.
- The content is not fraudulent or misleading.
- The content does not contain unlawful, abusive, defamatory, or inappropriate material.
- You have obtained appropriate permission from other individuals appearing in the content, where required.
By submitting content, you grant Aas Pass Organics a non-exclusive, royalty-free, worldwide permission to use, reproduce, publish, adapt, display, and distribute that content for legitimate business purposes, including on our Website, social-media channels, marketing materials, advertising, and promotional communications.
This permission does not transfer ownership of your underlying content to Aas Pass Organics.
We may remove or decline to publish content that we reasonably believe violates these Terms or applicable law.
23. PROHIBITED USE
You agree not to use the Website for unlawful, fraudulent, abusive, or unauthorised purposes.
You must not:
- Place fraudulent or unauthorised orders.
- Provide false or misleading information.
- Attempt to gain unauthorised access to accounts or systems.
- Interfere with the operation or security of the Website.
- Introduce malicious code, viruses, or harmful technology.
- Use bots or automated systems to abuse or disrupt the Website.
- Scrape or systematically copy Website content without permission.
- Use another person's personal information without authorisation.
- Attempt to circumvent Website security.
- Misuse our brand, intellectual property, or content.
- Use the Website in violation of applicable laws or regulations.
24. FRAUDULENT OR ABUSIVE ACTIVITY
We may restrict, cancel, or suspend orders or customer accounts where we reasonably suspect:
- Fraudulent activity
- Payment fraud
- Unauthorised transactions
- Repeated abusive orders
- Misuse of promotional offers
- False information
- Attempts to exploit technical or pricing errors
- Violation of these Terms
Where appropriate, we may also take steps necessary to protect our customers, Website, and business, subject to applicable law.
25. THIRD-PARTY SERVICES
Our Website may use or integrate third-party services, including payment processors, logistics providers, hosting providers, technology providers, analytics providers, communication services, advertising platforms, or other service providers.
Your use of a third-party service may also be subject to that provider's own terms and policies.
Aas Pass Organics is not responsible for the independent actions, policies, availability, or security practices of third-party services, except to the extent required by applicable law.
26. EXTERNAL LINKS
The Website may contain links to third-party websites or platforms.
These links may include links to social-media platforms, payment services, courier tracking services, or other external websites.
We do not control or guarantee the accuracy, availability, security, or privacy practices of third-party websites.
You access third-party websites at your own discretion and should review their applicable terms and privacy policies.
27. WEBSITE AVAILABILITY
We make reasonable efforts to keep the Website available and functioning.
However, the Website may occasionally be unavailable due to:
- Maintenance
- Updates
- Technical problems
- Hosting issues
- Security incidents
- Internet or network failures
- Third-party service failures
- Other circumstances beyond our reasonable control
We do not guarantee that the Website will always be uninterrupted, error-free, or available.
28. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Aas Pass Organics will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the Website or products, or from circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
Nothing in these Terms is intended to remove or restrict any consumer rights or remedies that cannot legally be excluded or restricted.
29. FORCE MAJEURE
We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters
- Severe weather
- Floods
- Earthquakes
- Fire
- Government actions
- Transport disruptions
- Strikes
- Internet or telecommunications failures
- Epidemics or pandemics
- War or civil unrest
- Supply-chain disruptions
- Courier or logistics failures
- Other events beyond our reasonable control
Where reasonably possible, we will take appropriate steps to minimise the effect of such circumstances.
30. INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the Website, fraudulent activity, violation of these Terms, or infringement of another person's rights.
This provision does not apply to the extent that the relevant loss or claim results from our own unlawful conduct or liability that cannot legally be excluded.
31. PRIVACY
Your use of the Website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, process, and protect personal information.
You can review our Privacy Policy on the Website.
32. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in:
- Our business
- Products and services
- Website functionality
- Payment or shipping arrangements
- Applicable laws and regulations
- Our policies and procedures
Updated Terms will become effective when published on the Website, unless a different effective date is stated.
For material changes, we may provide additional notice where required by applicable law.
Your continued use of the Website after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.
33. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, disputes arising in connection with these Terms or your use of the Website shall be subject to the jurisdiction of the competent courts in Pithoragarh, Uttarakhand.
Nothing in this clause prevents a consumer from exercising any mandatory rights or remedies available under applicable consumer-protection laws.
34. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.
The remaining provisions will continue to remain in effect.
35. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and other policies published on the Website, constitute the terms governing your use of our Website and purchase of our products, except where additional terms expressly apply to a particular product, service, promotion, or transaction.
36. CONTACT US
If you have questions, concerns, complaints, or requests regarding these Terms, please contact us.
Aas Pass Organics
Address:
262529, Gurna,
Pithoragarh, Uttarakhand, India
Email:
support@aaspassorganics.com
Phone:
9389524019
6398918467
Website:
https://aaspassorganics.com/
37. ACCEPTANCE
By accessing or using the Website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to these Terms & Conditions, subject to your rights under applicable law.
Last Updated: September 17, 2026